Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@letsballonline.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@letsballonline.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

LET’S BALL CONTENT POLICY

1. TURNAROUND TIME

All content is delivered within 24–72 hours unless stated otherwise.
Delivery time may vary depending on workload, event volume, and the type of service purchased.

2. DELIVERY METHOD

Final content will be sent through a downloadable link by email or text.

3. REVISION POLICY

Each project is edited based on Let’s Ball’s creative style and judgment.
Any requested changes after delivery are considered a revision.

Revision fee: $50

4. MUSIC POLICY

For any Highlights order that needs music, the customer must provide the song they want used.
Let’s Ball will no longer search for or choose songs for highlight edits.

5. CLIP LIMITATION POLICY

If there is not enough usable footage captured during the game or event, Let’s Ball may not be able to create a full Highlights edit.
In that case, we will deliver what the footage allows, but we will not promise an edit that the clips do not support.

6. CREATIVE CONTROL

All edits are created in Let’s Ball’s style.
By purchasing, the customer understands that pacing, clip selection, transitions, and structure are based on creative judgment and available footage.

7. LOCK-IN / PRIORITY POLICY

Customers who lock in a service are given priority when it comes to:

  • capturing content
  • editing order
  • delivery speed

8. COMMUNICATION POLICY

 


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.